The type of chatbots is designed to respond instantly to specific commands and specifically phrased questions. During development, our chatbot developers add a script that lets the bot trigger an action or response according to the user’s questions. The bot domain is limited for a customer service chatbot.
At its core, NLP chatbots utilize an AI technology to understand the customer query written in natural language and answer them immediately. With these chatbot solutions, users get all the desired information without any hassle.
Service or action-based chatbots are commonly used by the airline industry. It asks relevant questions from the users to complete the request or take a specific action on the request raised. The chatbot helps customers to check flight status, book tickets, check availability, etc.
Social messaging chatbots need not installed separately and are easy to access. Integrated within the social messaging platform (messenger, Telegram, WhatsApp, Slack, etc.) thus, users can directly interact with the bot like any other app.
Contextual chatbots aim to figure out what user intends i.e. in which sense the user is asking a question. It then reverts in the same sentiments according to the intentions of the user. The chatbot remember previously asked questions thus, presents the same answer in a more thoughtful way. Siri, Google Assistant, and Alexa are some of its famous examples.
Voice-activated chatbots interact with users through voice. These chatbots are capable to accept command in both oral and written form. Our chatbot developers can use text-to-speech and voice recognition APIs to create your voice for your brand.